Services FAQ’s

Our minimum notice is 48 hours. However, we really encourage you to schedule the inspection as early as possible even if you are not sure about the exact inspection date yet.

Our planning team will coordinate with your supplier and we will confirm the date by automatic notification. It’s best for you to raise your supplier’s early in the production and it also gives us more time to prepare the inspection, to send the approved sample etc.

The more information you’ll provide, the better the inspection:

Our inspectors must have precise information on:

• the product itself,
• a checklist of potential defects,
• Particular points you want us to check,
• List of tests you want to carry out….

It is better if you send us a sample approved by yourself (as well as PO, product pictures, technical drawings, etc.).

We’ll add our know-how to your specifications.

Our Inspectors have a minimum of 5 years experience in QC. They are specialised by type of products. Should your product be very specific, we can set up a bespoke Quality Control program for you, and train them to your own procedures.

First of all, inspectors never take any decisions on productions and factories staff knows it. For every inspection a disclaimer is signed by the factory’s manager in which they are informed about our strict policy and course of action should they notice any misconduct.

To avoid problems, one inspector does not inspect the same factory all the time.

Our Inspectors are paid above the average market price.

We also use other methods that we keep confidential, as they are part of our know-how.

We can inspect all kinds of finished products. We have specific experience in toys, gifts, furniture products, garments, bags, appliances, and electronics. The only productions we do not inspect are food & chemicals.

We offer a high level of customer-centricity. Meaning our clients’ particular needs and situation are addressed thoroughly with the help of a dedicated protocol manager.

Simplicity: We work on all-in pricing everywhere in Asia, to make your budget simple.

Flexibility: Our lean structure allows us to offer more flexibility.

We are easy to communicate with. We speak English, French, Chinese, Spanish and Italian. We are more reactive, thanks to our online order management system.

Our reports are fully detailed and illustrated so that you can make the best decision on your production.

Quality is our core business and our passion. Give us the opportunity to convince you!

We cover most Asia, from Bangladesh, India to Taiwan and most of Southeast Asia (Indonesia, Thailand, Vietnam, Malaysia) and China of course. See our guide to quality control in Asia for more details.

They mainly come from Europe and the U.S.

Our inspectors use the International Mil Standard 105 E (ISO 2859-1) standard for Product Inspections. [That determines the number of products to inspect and the Acceptance Quality Level, according to total quantity and severity degree chosen]

For Social Accountability, we refer to SA 8000 standard.

For Factory Audit, we refer to ISO 9000 norm.

We can adapt our Inspection processes according to any specific norm you might want us to use.

Of course we can make sure your product is conform. The testing engineers at our affiliated laboratories both in China and Europe will guide you through the process.

It is important to note that compliance can only be checked in an accredited laboratory facility that offers the right condition for testing. It cannot be verified on-site during an inspection.